Refund Policy

Start with a request

Within 30 days following delivery, contact us to request a return by mail or an exchange. We accept defective as well as non-defective merchandise; a change of mind, personal preference, or a mistaken item choice is an accepted non-defective reason.

Condition and evidence

Items must still be new and unused, retain their original condition, and include all original packaging, tags, and supplied accessories. Damaged, faulty, wrongly supplied, incomplete, or materially misdescribed products can also be reported for resolution. Include the order number, checkout email, and reason; damage, defects, wrong goods, or missing contents require photos or video of both the item and packaging.

Mailing and exchange arrangements

Do not send a parcel back until we authorize the request and provide instructions. The package contains a free return label, and the return carries no restocking fee. Exchanges are accepted but the replacement choice depends on available inventory.

After approval

An approved refund is processed within 10 days using the payment method originally used for the order. Any later delay in displaying the funds may depend on the bank or payment provider.

Contact

Email: donali01010101@gmail.com

Mailing address: 3330 Arctic Blvd, Anchorage, Alaska, 99503, United States

Phone: 907-632-9808